Sideshow's Packing Does Not Meet UPS Standards?

patrickwm68 · 08-26-2010, 04:05 PM

I sold an Excl. THING PF on eBay and it arrived to the buyer with the left leg totally off. I filed a claim with UPS and today I received a call from them saying that the packaging does not meet UPS standards therefore they are denying the claim. Seeing I shipped it exactly the way Sideshow sent it to me they might as well be saying that Sideshow's packing is below UPS standards.

Anyone else have a problem filing a claim with UPS?

Collection King 13 · 08-26-2010, 04:08 PM

Quote:

Originally Posted by patrickwm68

I sold an Excl. THING PF on eBay and it arrived to the buyer with the left leg totally off. I filed a claim with UPS and today I received a call from them saying that the packaging does not meet UPS standards therefore they are denying the claim. Seeing I shipped it exactly the way Sideshow sent it to me they might as well be saying that Sideshow's packing is below UPS standards.

Anyone else have a problem filing a claim with UPS?

UPS does anything to get out of paying money... they say it has to be 2" of packing between the box and the item... you have to explain to them that the styrofoam is the packing... but THey are really hard to deal with... I think FedEx or USPS is easier...

MinMay · 08-26-2010, 04:10 PM

i ordered a 75lb electronic gadget...and it came in pieces...the seller had to deal with the UPS, but not sure about the outcome...

I hate UPS when sending fragile item. The guys I see love kicking boxes around...they just don't care.

patrickwm68 · 08-26-2010, 04:10 PM

Quote:

Originally Posted by Collection King 13

UPS does anything to get out of paying money... they say it has to be 2" of packing between the box and the item... you have to explain to them that the styrofoam is the packing... but THey are really hard to deal with... I think FedEx or USPS is easier...

They're sending the statue back to me and some paperwork so I'm hoping there's a way to appeal the decision.

patrickwm68 · 08-26-2010, 04:11 PM

Quote:

Originally Posted by MinMay

i ordered a 75lb electronic gadget...and it came in pieces...the seller had to deal with the UPS, but not sure about the outcome...

I hate UPS when sending fragile item. The guys I see love kicking boxes around...they just don't care.

I caught my driver throwing one of my packages (a mini-bust) onto my concrete porch from about 15 feet away.

Collection King 13 · 08-26-2010, 04:12 PM

Quote:

Originally Posted by patrickwm68

They're sending the statue back to me and some paperwork so I'm hoping there's a way to appeal the decision.

Appeal it and explain that the item is the statue and color box means nothing and the item is protected by the stryrofoam....

Collection King 13 · 08-26-2010, 04:14 PM

Quote:

Originally Posted by patrickwm68

I caught my driver throwing one of my packages (a mini-bust) onto my concrete porch from about 15 feet away.

UPS drivers could care less about anything intheir trucks...

patrickwm68 · 08-26-2010, 04:14 PM

Quote:

Originally Posted by Collection King 13

Appeal it and explain that the item is the statue and color box means nothing and the item is protected by the stryrofoam....

I'll give it a try, thanks.

taarna · 08-26-2010, 04:15 PM

UPS is the worst company out there!!!!!!speaking from experience !!!!

biglebowski9999 · 08-26-2010, 04:15 PM

I (almost) got burned by this for a Hard hero statue once, too. They claimed the same thing, I kept b!tching about it and finally got them to rollover. Like CK said, they will try anything to get out of paying, you have to keep on them. I guess in a way they do kinda get screwed sometimes...if you sell a sealed item that isn't opened until the Buyer gets it, that damage could have occured at the factory or during the original Fed Ex shipment to you, not necessarily during the trip from you to the final buyer. Not that I'm going to shed any tears for UPS...