Over the past year, Toys Wonderland have been going through a rough patch (for whatever reason?).
I get the impression they were the victims of their own success, expanding fast, and ultimately becoming snowed under.
I had a number of pre_orders with TW, and nothing was shipping, even although past orders had shipped. Email response before very slow.
YouTuber Justin (Jutin's Collection) who was in partnership with TW, decided to split and go his own way. Since then, TW has been looking to partner with another YouTuber. Maybe sales have slowed for TW?
I attempted to cancel all my pre_orders with TW, and the best offer TW could offer was store credit. I accepted store credit and used it to order in stock items, and TW sent all my orders
My advice to anyone dealing with TW, is to have patience, email them, be polite, and work something out.
I like to like TW will get back up to speed, and remain in business.